Challenges in Efficient Customer Recognition in Contact Centre: State-of-the-Art Survey by Focusing on Big Data Techniques Applicability

Morteza Saberi, Anne Karduck, Omar Khadeer Hussain, Elizabeth Chang. Challenges in Efficient Customer Recognition in Contact Centre: State-of-the-Art Survey by Focusing on Big Data Techniques Applicability. In Fatos Xhafa, Leonard Barolli, Václav Snásel, Ivan Zelinka, editors, 2016 International Conference on Intelligent Networking and Collaborative Systems, INCoS 2016, Ostrawva, Czech Republic, September 7-9, 2016. pages 548-554, IEEE, 2016. [doi]

Abstract

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