Extending BPMN for Supporting Customer-Facing Service Quality Requirements

Kawther Saeedi, Liping Zhao, Pedro R. Falcone Sampaio. Extending BPMN for Supporting Customer-Facing Service Quality Requirements. In IEEE International Conference on Web Services, ICWS 2010, Miami, Florida, USA,July 5-10, 2010. pages 616-623, IEEE Computer Society, 2010. [doi]

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