Anna Salmi, Juha Kronqvist, Päivi Pöyry-Lassila. Supporting empathy in business process simulation with scenarios. In Artur Lugmayr, Heljä Franssila, Olli Sotamaa, Christian Safran, Timo Aaltonen, editors, Proceedings of the 14th International Academic MindTrek Conference: Envisioning Future Media Environments, MindTrek 2010, Tampere, Finland, October 6-8, 2010. pages 237-241, ACM, 2010. [doi]
Abstract is missing.