Pedro R. Falcone Sampaio, Yong He. Unbundling and Deploying CRM Applications as e-Services. In Jörg Desel, Ulrich Frank, editors, Enterprise Modelling and Information Systems Architectures, Proceedings of the Workshop in Klagenfurt, October 24-25, 2005. Volume 75 of LNI, pages 123-136, GI, 2005.
Abstract is missing.