Mary-Luz Sánchez-Gordón, Ricardo Colomo Palacios, Eduardo Herranz. Gamification and Human Factors in Quality Management Systems: Mapping from Octalysis Framework to ISO 10018. In Christian Kreiner, Rory V. O'Connor, Alexander Poth, Richard Messnarz, editors, Systems, Software and Services Process Improvement - 23rd European Conference, EuroSPI 2016, Graz, Austria, September 14-16, 2016, Proceedings. Volume 633 of Communications in Computer and Information Science, pages 234-241, Springer, 2016. [doi]
Abstract is missing.