Hannes Schimmele, Stephan Schlögl, Aleksander Groth. Mobile Instant Messaging for Customer Service Interaction - Preparation of a Model-based Approach Exploring Behavioral Intention. In Andreas Holzinger, Hugo Plácido da Silva, Markus Helfert, editors, Proceedings of the International Conference on Computer-Human Interaction Research and Applications, CHIRA 2017, Funchal, Madeira, Portugal, October 31 - November 2, 2017. pages 39-49, ScitePress, 2017. [doi]
Abstract is missing.