Frank Schlosser, Heinz-Theo Wagner, Daniel Beimborn, Tim Weitzel. The Role of Internal Business/IT Alignment and IT Governance for Service Quality in IT Outsourcing Arrangements. In 43rd Hawaii International International Conference on Systems Science (HICSS-43 2010), Proceedings, 5-8 January 2010, Koloa, Kauai, HI, USA. pages 1-10, IEEE Computer Society, 2010. [doi]
Abstract is missing.