Björn Schmitz, Axel Kieninger, Gerhard Satzger, Hansjörg Fromm. Towards the Consideration of Performance Risks for the Design of Service Offers. In Mehdi Snene, Michel Leonard, editors, Exploring Services Science - 5th International Conference, IESS 2014, Geneva, Switzerland, February 5-7, 2014. Proceedings. Volume 169 of Lecture Notes in Business Information Processing, pages 108-123, Springer, 2014.
Abstract is missing.