Towards the Consideration of Performance Risks for the Design of Service Offers

Björn Schmitz, Axel Kieninger, Gerhard Satzger, Hansjörg Fromm. Towards the Consideration of Performance Risks for the Design of Service Offers. In Mehdi Snene, Michel Leonard, editors, Exploring Services Science - 5th International Conference, IESS 2014, Geneva, Switzerland, February 5-7, 2014. Proceedings. Volume 169 of Lecture Notes in Business Information Processing, pages 108-123, Springer, 2014. [doi]