Josef-Michael Schwaiger, Markus Lang, Florian Johannsen, Susanne Leist. "What does the Customer Want to Tell US?" an Automated Classification Approach for Social Media Posts at Small and Medium-Sized Enterprises. In Isabel Ramos, Virpi Tuunainen, Helmut Krcmar, editors, 25th European Conference on Information Systems, ECIS 2017, Guimarães, Portugal, June 5-10, 2017. pages 130, 2017. [doi]
Abstract is missing.