Ronald Scott, Emilie M. Roth, Stephen E. Deutsch, Erika Malchiodi, Thomas E. Kazmierczak, Robert G. Eggleston, Samuel R. Kuper, Randall D. Whitaker. Work-Centered Support Systems: A Human-Centered Approach to Intelligent System Design. IEEE Intelligent Systems, 20(2):73-81, 2005. [doi]
Abstract is missing.