The Impact of Combining Conformance and Experiential Quality on Hospitals' Readmissions and Cost Performance

Claire Senot, Aravind Chandrasekaran, Peter T. Ward, Anita L. Tucker, Susan D. Moffatt-Bruce. The Impact of Combining Conformance and Experiential Quality on Hospitals' Readmissions and Cost Performance. Management Science, 62(3):829-848, 2016. [doi]

Abstract

Abstract is missing.