Eureka Sewchurran, Irwin Brown. Successful ICT service delivery: enablers, inhibitors and hygiene factors: a service provider perspective. In Irwin Brown, Kosheek Sewchurran, Hussein Suleman, editors, Proceedings of the 2011 Annual Conference of the South African Institute of Computer Scientists and Information Technologists, SAICSIT Conf. 2011, Cape Town, South Africa, October 3-5, 2011. pages 195-204, ACM, 2011. [doi]
Abstract is missing.