The paradox of expertise: is the Wikipedia Reference Desk as good as your library?

Pnina Shachaf. The paradox of expertise: is the Wikipedia Reference Desk as good as your library?. Journal of Documentation, 65(6):977-996, 2009. [doi]

@article{Shachaf09,
  title = {The paradox of expertise: is the Wikipedia Reference Desk as good as your library?},
  author = {Pnina Shachaf},
  year = {2009},
  doi = {10.1108/00220410910998951},
  url = {http://dx.doi.org/10.1108/00220410910998951},
  researchr = {https://researchr.org/publication/Shachaf09},
  cites = {0},
  citedby = {0},
  journal = {Journal of Documentation},
  volume = {65},
  number = {6},
  pages = {977-996},
}