Researchr is a web site for finding, collecting, sharing, and reviewing scientific publications, for researchers by researchers.
Sign up for an account to create a profile with publication list, tag and review your related work, and share bibliographies with your co-authors.
Pnina Shachaf, Shannon M. Oltmann, Sarah M. Horowitz. Service equality in virtual reference. JASIS, 59(4):535-550, 2008. [doi]
Abstract is missing.