Khurram Shahzad, Constantinos Giannoulis. Towards a Goal-Driven Approach for Business Process Improvement Using Process-Oriented Data Warehouse. In Witold Abramowicz, editor, Business Information Systems - 14th International Conference, BIS 2011, Poznan, Poland, June 15-17, 2011. Proceedings. Volume 87 of Lecture Notes in Business Information Processing, pages 111-122, Springer, 2011. [doi]
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