Lingshuang Shao, Junfeng Zhao, Tao Xie, Lu Zhang, Bing Xie, Hong Mei. User-Perceived Service Availability: A Metric and an Estimation Approach. In IEEE International Conference on Web Services, ICWS 2009, Los Angeles, CA, USA, 6-10 July 2009. pages 647-654, IEEE, 2009. [doi]
Abstract is missing.