Lingshuang Shao, Lu Zhang, Junfeng Zhao, Bing Xie, Hong Mei. Towards a User-perceived Service Availability Metric. In 2008 IEEE International Conference on Services Computing (SCC 2008), 8-11 July 2008, Honolulu, Hawaii, USA. pages 549-550, IEEE Computer Society, 2008. [doi]
Abstract is missing.