A. Sheth, S. S. Swaminathan. Who is carrying the monkey? the service manager concept. In Jean C. Bonney, Elizabeth R. Little, Rita Seplowitz Saltz, editors, Proceedings of the 8th annual ACM SIGUCCS conference on User services, Morgantown, West Virginia, USA, November 16-19, 1980. pages 90-92, ACM, 1980. [doi]
Abstract is missing.