Towards Transparent and Efficient Process Assessments for IT Service Management

Anup Shrestha, Aileen Cater-Steel, Mark A. Toleman, Terry Rout. Towards Transparent and Efficient Process Assessments for IT Service Management. In Antanas Mitasiunas, Terry Rout, Rory V. O'Connor, Alec Dorling, editors, Software Process Improvement and Capability Determination - 14th International Conference, SPICE 2014, Vilnius, Lithuania, November 4-6, 2014, Proceedings. Volume 477 of Communications in Computer and Information Science, pages 165-176, Springer, 2014. [doi]

Abstract

Abstract is missing.