Anup Shrestha, Aileen Cater-Steel, Mark A. Toleman, Terry Rout. Towards Transparent and Efficient Process Assessments for IT Service Management. In Antanas Mitasiunas, Terry Rout, Rory V. O'Connor, Alec Dorling, editors, Software Process Improvement and Capability Determination - 14th International Conference, SPICE 2014, Vilnius, Lithuania, November 4-6, 2014, Proceedings. Volume 477 of Communications in Computer and Information Science, pages 165-176, Springer, 2014. [doi]
@inproceedings{ShresthaCTR14,
title = {Towards Transparent and Efficient Process Assessments for IT Service Management},
author = {Anup Shrestha and Aileen Cater-Steel and Mark A. Toleman and Terry Rout},
year = {2014},
doi = {10.1007/978-3-319-13036-1_15},
url = {http://dx.doi.org/10.1007/978-3-319-13036-1_15},
researchr = {https://researchr.org/publication/ShresthaCTR14},
cites = {0},
citedby = {0},
pages = {165-176},
booktitle = {Software Process Improvement and Capability Determination - 14th International Conference, SPICE 2014, Vilnius, Lithuania, November 4-6, 2014, Proceedings},
editor = {Antanas Mitasiunas and Terry Rout and Rory V. O'Connor and Alec Dorling},
volume = {477},
series = {Communications in Computer and Information Science},
publisher = {Springer},
isbn = {978-3-319-13035-4},
}