Larisa Shwartz, Naga Ayachitula, Melissa J. Buco, Maheswaran Surendra, Christopher Ward, Steve Weinberger. Service Provider Considerations for IT Service Management. In Integrated Network Management, IM 2007. 10th IFIP/IEEE International Symposium on Integrated Network Management, Munich, Germany, 21-25 May 2007. pages 757-760, IEEE, 2007. [doi]
Abstract is missing.