Multi-tenant solution for IT service management: A quantitative study of benefits

Larisa Shwartz, Yixin Diao, Genady Grabarnik. Multi-tenant solution for IT service management: A quantitative study of benefits. In Integrated Network Management, IM 2009. 11th IFIP/IEEE International Symposium on Integrated Network Management, Hofstra University, Long Island, NY, USA, June 1-5, 2009. pages 721-731, IEEE, 2009. [doi]

Abstract

Abstract is missing.