Edward A. Silver. OM Forum: Process Management Instead of Operations Management. Manufacturing & Service Operations Management, 6(4):273-279, 2004. [doi]
@article{Silver04-2,
title = {OM Forum: Process Management Instead of Operations Management},
author = {Edward A. Silver},
year = {2004},
doi = {10.1287/msom.1040.0055},
url = {http://dx.doi.org/10.1287/msom.1040.0055},
researchr = {https://researchr.org/publication/Silver04-2},
cites = {0},
citedby = {0},
journal = {Manufacturing & Service Operations Management},
volume = {6},
number = {4},
pages = {273-279},
}