Vandana Singh, Sheetija Kathuria, Aditya Johri. Newcomer integration and learning in OSS technical support communities. In Steven E. Poltrock, Carla Simone, Jonathan Grudin, Gloria Mark, John Riedl, editors, CSCW '12 Computer Supported Cooperative Work, Seattle, WA, USA, February 11-15, 2012 - Companion Volume. pages 215-218, ACM, 2012. [doi]
Abstract is missing.