Alexander V. Smirnov, Mikhail Pashkin, Nikolai Chilov, Tatiana Levashova, Andrew Krizhanovsky, Alexey Kashevnik. Ontology-Based Users and Requests Clustering in Customer Service Management System. In Vladimir Gorodetsky, Jiming Liu, Victor A. Skormin, editors, Autonomous Intelligent Systems: Agents and Data Mining, International Workshop, AIS-ADM 2005, St. Petersburg, Russia, June 6-8, 2005, Proceedings. Volume 3505 of Lecture Notes in Computer Science, pages 231-246, Springer, 2005. [doi]
Abstract is missing.