Martin Smits, Willem-Jan van den Heuvel, Christos Nikolaou. Redesign and performance of service networks: a systems dynamics approach. In Virpi Kristiina Tuunainen, Matti Rossi, Joe Nandhakumar, editors, 19th European Conference on Information Systems, ECIS 2011, Helsinki, Finland, June 9-11, 2011. pages 113, 2011. [doi]
Abstract is missing.