Ian Sommerville, Guy Dewsbury, Karen Clarke, Mark Rouncefield. Dependability and Trust in Organisational and Domestic Computer Systems. In Karen Clarke, Gillian Hardstone, Mark Rouncefield, Ian Sommerville, editors, Trust in Technology: A Socio-Technical Perspective. Volume 36 of Computer Supported Cooperative Work, pages 169-193, Springer, 2006. [doi]
Abstract is missing.