Problem classification method to enhance the ITIL incident and problem

Yang Song, Anca Sailer, Hidayatullah Shaikh. Problem classification method to enhance the ITIL incident and problem. In Integrated Network Management, IM 2009. 11th IFIP/IEEE International Symposium on Integrated Network Management, Hofstra University, Long Island, NY, USA, June 1-5, 2009. pages 295-298, IEEE, 2009. [doi]

Abstract

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