Yang Song, Anca Sailer, Hidayatullah Shaikh. Problem classification method to enhance the ITIL incident and problem. In Integrated Network Management, IM 2009. 11th IFIP/IEEE International Symposium on Integrated Network Management, Hofstra University, Long Island, NY, USA, June 1-5, 2009. pages 295-298, IEEE, 2009. [doi]
Abstract is missing.