An Emotional Comfort Framework for Improving User Satisfaction in E-Commerce Customer Service Chatbots

Shuangyong Song, Chao Wang 0057, Haiqing Chen, Huan Chen. An Emotional Comfort Framework for Improving User Satisfaction in E-Commerce Customer Service Chatbots. In Young-Bum Kim, Yunyao Li, Owen Rambow, editors, Proceedings of the 2021 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies: Industry Papers, NAACL-HLT 2021, Online, June 6-11, 2021. pages 130-137, Association for Computational Linguistics, 2021. [doi]

Abstract

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