Daniel S. Soper, Michael Goul, Haluk Demirkan, Eileen Aranda, Luis Aranda. A Vector Based, Content Analytic Methodology for Comparing Negotiated IT Service Level Agreements. In Deepak Khazanchi, Ilze Zigurs, editors, A Conference on a Human Scale. 11th Americas Conference on Information Systems, AMCIS 2005, Omaha, Nebraska, USA, August 11-14, 2005. pages 425, Association for Information Systems, 2005. [doi]
Abstract is missing.