Cleidson R. B. de Souza, Claudio S. Pinhanez, Victor Cavalcante. Knowledge and information and needs of system administrators in IT service factories. In Alex Sandro Gomes, Clarisse Sieckenius de Souza, J. Alfredo Sánchez, editors, 10th Brazilian Symposium on Human Factors in Computing Systems and the 5th Latin American Conference on Human Computer Interaction, IHC+CLIHC '11, Porto de Galinhas, Brazil - October 25 - 28, 2011. pages 81-90, Brazilian Computer Society / ACM, 2011. [doi]
Abstract is missing.