B. Sridhar, G. Rajesh. Process Innovation Reaping Customer Satisfaction. In Rory V. O'Connor, Terry Rout, Fergal McCaffery, Alec Dorling, editors, Software Process Improvement and Capability Determination - 11th International Conference, SPICE 2011, Dublin, Ireland, May 30 - June 1, 2011. Proceedings. Volume 155 of Communications in Computer and Information Science, pages 200-203, Springer, 2011. [doi]
Abstract is missing.