Biplav Srivastava, Pietro Mazzoleni. An APQC-PCF based framework to compare service offerings in business transformation projects. In Sung Y. Shin, Sascha Ossowski, Michael Schumacher, Mathew J. Palakal, Chih-Cheng Hung, editors, Proceedings of the 2010 ACM Symposium on Applied Computing (SAC), Sierre, Switzerland, March 22-26, 2010. pages 73-78, ACM, 2010. [doi]
Abstract is missing.