Tor Stålhane. Root Cause Analysis and Gap Analysis - A Tale of Two Methods. In Torgeir Dingsøyr, editor, Software Process Improvement, 11th European Conference, EuroSPI 2004, Trondheim, Norway, November 10-12, 2004, Proceedings. Volume 3281 of Lecture Notes in Computer Science, pages 150-160, Springer, 2004. [doi]
Abstract is missing.