Anette Steel, Matt Jones, Mark D. Apperley, Tristan Jehan. The use of auditory feecback in call centre CHHI. In Loren G. Terveen, Dennis R. Wixon, editors, Extended abstracts of the 2002 Conference on Human Factors in Computing Systems, CHI 2002, Minneapolis, Minnesota, USA, April 20-25, 2002. pages 768-769, ACM, 2002. [doi]
Abstract is missing.