Patricia Stock, Gert Zülch. Reorganising the Working Time System of a Call-Centre with Personnel-oriented Simulation. In Gert Zülch, Harinder Jagdev, Patricia Stock, editors, Integrating Human Aspects in Production Management - IFIP TC5 / WG5.7 Proceedings of the International Conference on Human Aspects in Production Management 5-9 October 2003, Karlsruhe, Germany. Volume 160 of IFIP, pages 57-69, Springer, 2003. [doi]
Abstract is missing.