Susan U. Stucky, Melissa Cefkin, Yolanda A. Rankin, Ben Shaw, Jakita O. Thomas. Business Value in Complex IT Service Engagements: Realization is Governed by Patterns of Interaction. In 43rd Hawaii International International Conference on Systems Science (HICSS-43 2010), Proceedings, 5-8 January 2010, Koloa, Kauai, HI, USA. pages 1-10, IEEE Computer Society, 2010. [doi]
Abstract is missing.