Susan U. Stucky, Melissa Cefkin, Yolanda A. Rankin, Ben Shaw, Jakita O. Thomas. Business Value in Complex IT Service Engagements: Realization is Governed by Patterns of Interaction. In 43rd Hawaii International International Conference on Systems Science (HICSS-43 2010), Proceedings, 5-8 January 2010, Koloa, Kauai, HI, USA. pages 1-10, IEEE Computer Society, 2010. [doi]
@inproceedings{StuckyCRST10,
title = {Business Value in Complex IT Service Engagements: Realization is Governed by Patterns of Interaction},
author = {Susan U. Stucky and Melissa Cefkin and Yolanda A. Rankin and Ben Shaw and Jakita O. Thomas},
year = {2010},
doi = {10.1109/HICSS.2010.90},
url = {http://doi.ieeecomputersociety.org/10.1109/HICSS.2010.90},
researchr = {https://researchr.org/publication/StuckyCRST10},
cites = {0},
citedby = {0},
pages = {1-10},
booktitle = {43rd Hawaii International International Conference on Systems Science (HICSS-43 2010), Proceedings, 5-8 January 2010, Koloa, Kauai, HI, USA},
publisher = {IEEE Computer Society},
isbn = {978-0-7695-3869-3},
}