D. V. R. Subrahmanyam, M. V. Rama Prasad, D. V. Sahrudh. Conceptual Framework for Social Media Usage in Public Services - An Indian Perspective. In Álvaro Rocha, Carlos Ferrás, Carlos Enrique Montenegro-Marin, Víctor Hugo Medina García, editors, Information Technology and Systems - Proceedings of ICITS 2020, Bogota, Colombia, 5-7 February 2020. Volume 1137 of Advances in Intelligent Systems and Computing, pages 24-34, Springer, 2020. [doi]
Abstract is missing.