Evaluating commercial touch-tone and speech-enabled telephone voice user interfaces using a single measure

Bernhard Suhm, Pat Peterson. Evaluating commercial touch-tone and speech-enabled telephone voice user interfaces using a single measure. In Marilyn M. Tremaine, editor, CHI '01 Extended Abstracts on Human Factors in Computing Systems, CHI Extended Abstracts '01, Seattle, Washington, USA, March 31 - April 5, 2001. pages 129-130, ACM, 2001. [doi]

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