Samar Swaid. Linking Perceived Electronic Service Quality and Service Loyalty on the Dimensional Level: An Aspect of Multi-Channel Services. In John A. Hoxmeier, Stephen Hayne, editors, Reaching New Heights. 13th Americas Conference on Information Systems, AMCIS 2007, Keystone, Colorado, USA, August 9-12, 2007. pages 410, Association for Information Systems, 2007. [doi]
Abstract is missing.