Yehia Taher, Willem-Jan van den Heuvel, Sotirios Koussouris, Christos Georgousopoulos. Empowering Citizens in Public Service Design and Delivery: A Reference Model and Methodology. In Michel Cezon, Yaron Wolfsthal, editors, Towards a Service-Based Internet. ServiceWave 2010 Workshops - International Workshops, OCS, EMSOA, SMART, and EDBPM 2010, Ghent, Belgium, December 13-15, 2010, Revised Selected Papers. Volume 6569 of Lecture Notes in Computer Science, pages 129-136, Springer, 2010.
Abstract is missing.