Hiroki Takahashi, Nariaki Nishino, Ryuichiro Ishikawa. Service Switching in Case-based Decisions following Bad Experiences: Online reviews data of Japanese hairdressing salons. In Stelios Kapetanakis, Hayley Borck, editors, Workshops Proceedings for the Twenty-seventh International Conference on Case-Based Reasoning co-located with the Twenty-seventh International Conference on Case-Based Reasoning (ICCBR 2019), Otzenhausen, Germany, September 8-12, 2019. Volume 2567 of CEUR Workshop Proceedings, pages 74-84, CEUR-WS.org, 2019. [doi]
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