The influence of website functionality, drivers and perceived risk on customer satisfaction in online shopping: an emerging economy case

Urvashi Tandon, Ravi Kiran, Ash N. Sah. The influence of website functionality, drivers and perceived risk on customer satisfaction in online shopping: an emerging economy case. Inf. Syst. E-Business Management, 16(1):57-91, 2018. [doi]

Abstract

Abstract is missing.