Joice Tang, Ning F. Ma, DongWook Yoon. Understanding How Customers Attribute Accountability in Food Delivery Breakdowns. In Dorota Glowacka, Vinayak R. Krishnamurthy, editors, Joint Proceedings of the ACM IUI 2021 Workshops co-located with 26th ACM Conference on Intelligent User Interfaces (ACM IUI 2021), College Station, United States, April 13-17, 2021. Volume 2903 of CEUR Workshop Proceedings, CEUR-WS.org, 2021. [doi]
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