Jorge Grenha Teixeira, Vera L. Miguéis, Marta Campos Ferreira, Maria Henriqueta Nóvoa, João Falcão e Cunha. Ten Years Exploring Service Science: Looking Back to Move Forward. In Maria Henriqueta Nóvoa, Monica Dragoicea, Niklas Kühl, editors, Exploring Service Science - 10th International Conference, IESS 2020, Porto, Portugal, February 5-7, 2020, Proceedings. Volume 377 of Lecture Notes in Business Information Processing, pages 334-346, Springer, 2020. [doi]
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