Jon G. Temple, Kenn Roberson, Paula Nezbedova. Let's Make This Personal: Improving the User Experience on Support Portals Through Personalization. In Tareq Z. Ahram, Christianne Falcão, editors, Advances in Usability and User Experience - Proceedings of the AHFE 2019 International Conferences on Usability & User Experience, and Human Factors and Assistive Technology, Washington, DC, USA, July 24-28, 2019. Volume 972 of Advances in Intelligent Systems and Computing, pages 469-478, Springer, 2019. [doi]
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