Johannes Tenschert, Jana-Rebecca Rehse, Peter Fettke, Richard Lenz. Speech Acts in Actual Processes: Evaluation of Interfaces and Triggers in ITIL. In Ernest Teniente, Matthias Weidlich, editors, Business Process Management Workshops - BPM 2017 International Workshops, Barcelona, Spain, September 10-11, 2017, Revised Papers. Volume 308 of Lecture Notes in Business Information Processing, pages 348-360, Springer, 2017. [doi]
Abstract is missing.