Charles V. Trappey, Hsin-Ying Wu, Kuan-Liang Liu. Knowledge discovery of customer satisfaction and dissatisfaction using ontology-based text analysis of critical incident dialogues. In Liang Gao, Weiming Shen, Jean-Paul A. Barthès, Junzhou Luo, Jianming Yong, Wenfeng Li, Weidong Li, editors, IEEE 16th International Conference on Computer Supported Cooperative Work in Design, CSCWD 2012, May 23-25, 2012, Wuhan, China. pages 470-475, IEEE, 2012. [doi]
Abstract is missing.